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policy is simple. If you are not 100% satisfied with your purchase you may
return the item/s within 5 days from the date of receipt and we will be glad to
issue a store credit for the price of the item/s or make an exchange.
YesCustomer, we are here to help you resolve a purchase problem as quickly and
easily as possible. As long as you meet the terms and conditions that are stated
in our return policy you will be able to make an exchange or get store credit.
Please note that not all items are covered by our return policy. Among those
brands excluded are products from Apple, Compaq, IBM, Toshiba, Sony, Nikon,
Motorola, Nokia, and Hewlett-Packard.
certain manufacturer's, policies and the restrictions placed upon us, the
following products may not be exchanged or returned to us under any
circumstances. Defective products are repaired and replaced in accordance with
these manufacturers' established policies. Please call them directly for details
on their specific return policies. Products from the following brands are
accepted for repair only: including, but not limited to: Apple, Compaq, IBM,
Toshiba, Sony, Nikon, Motorola, Nokia and Hewlett-Packard. YesCustomer. may
not accept such returns for exchange, replacement or credit. If you receive a
unit that is inoperable FOR ANY REASON, you may contact the manufacturer
directly or any authorized service center in your area.
returns require prior authorization. Returns must be authorized by us within 5
days from the date product was received by customer. Once an authorized return
is made, a store credit or an exchange will be provided.
replace or repair, at our sole discretion, any product that is deemed defective
within five (5) days from the date it was received by customer. After 5 days,
the manufacturer's warranty process must be followed.
charges are non-refundable. Authorized returns must be 100 percent unregistered,
complete, and contain all original manufacturer boxes with the original UPC code
and packing materials, all manuals, blank warranty cards, accessories, all
promotional items that were included with the shipment, and any other
documentation included with the original shipment.
for returns shipped improperly or missing manufacturer warranty cards and/or
promotional items, etc. Credit will not be given since unit/s cannot be sold as
new when these items are missing.
charges on returned items are the customer's responsibility; YesCustomer. Will
match the shipping method and pay for shipping on replacement or exchange item(s).
unopened items and unauthorized returns are subject to 25% restocking fee.
Credit will be issued based on Current Market Price (CMP), less a 25%
re-stocking fee and shipping charges. Such a credit will only be issued if the
item is shipped back not more than five days after it had originally been
received by the customer. Opened product is subject to a 35% restocking fee.
no refund on any software, cables or installable hardware including, but not
limited to: Memory, CPU, Hard drive, Power Supply and Motherboards.
products are sold with their respective manufacturer's warranties. Please note:
Warranty periods and services vary by manufacturer and product.
customers are responsible for all custom release charges and express shipping
charges relating to returns.
Note: All Asus parts including, but not limited to: Motherboards, Screen's /
LCD's, Hard Drive's / SSD's , Batteries and etc .... are final sale. In case of
defect we only replace the part. We don't offer refund or return on Asus parts
protection, we strongly recommend you fully insure your return shipment in case
of loss or damage. Please use a carrier that is able to provide you with proof
of delivery such as Federal Express or UPS.
note that if the box is opened or the box is marked with writing other than the
shipping label, we reserve the right to charge a 35% restocking fee to help
offset our loss on the devalued goods.
will be issued upon inspection of the merchandise.
YesCustomer, will issue a refund (a credit to a customer's credit card account,
if that was the method by which the order was originally paid) once the items
are received and inspected. Please allow 10-14 days for credit to be given.
Every credit card has different posting cycles; please allow 1-2 billing cycles
for your credit to appear on your statement.
policy only applies to Cellular Phones
return policy is simple. If you are not 100% satisfied with your purchase you
may return the item/s within 5 days from the date of receipt and we will be glad
to issue a store credit for the price of the item/s or make an exchange.
Items Return Policy
cellular phones can be exchanged only within 14 days from the shipping date.
After 14 days, all defective items should be sent to the manufacturer for
exchange or repair.
unlocked cellular phones only have international warranties and defective units
must be sent outside the U.S. for repair or exchange.
Dead-on-arrival merchandise is exchangeable provided that the unit has been used
for less than thirty minutes and the request for exchange is made within a
period of fourteen days from the date of the original invoice. The item must be
in original factory condition including all packaging materials, inserts,
manuals, warranty cards (not filled-out), and all accessories.
LIMITATION OF LIABILITY
YESCUSTOMER shall not be responsible for delays or failures in
performance and shall have no liability to purchaser resulting from
causes beyond its reasonable control, including but not be limited to
acts of God, natural disasters, war, riot, fire, accident, explosion,
strikes, or other labor trouble, government acts or omissions, delay or
default by subcontractors or suppliers of materials or services,
transportation difficulty or shortages in labor, fuel, materials,
suppliers, or power at current prices. CCC is not liable for any delay
in performance due to unforeseen circumstances or due to cause beyond
its control including, but not limited to, acts of government, labor
disputes, delay in transportation, and delays in delivery or inability
to deliver by CCC's supplier.
are not liable under any legal theory for consequential or incidental
damages arising from shipping delays, system downtime, loss of data or
for any loss, damage, or expense arising from product malfunction or
defect (including, without limitation, year 2000 non-compliance in any
software or hardware). We expressly disclaim all warranties, express or
implied, including any implied warranty of merchantability or fitness
for a particular purpose. This disclaimer in no way affects the terms of
the manufacturer's warranty, if any. Other restrictions may apply.
Seller will in no event be liable for lost profits or other
consequential damages even if seller or its representatives have been
advised of the possibility of such damages or for any claim against the
customer by any other party.
NO EVENT SHALL YESCUSTOMER BE LIABLE FOR SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT OR
OPPORTUNITY. CUSTOMER'S SOLE AND EXCLUSIVE REMEDY IS STATED IN THE
MANUFACTURER'S OR PUBLISHER'S END USER WARRANTY ACCOMPANYING THE
PRODUCT. IN NO EVENT SHALL YESCUSTOMER 'S LIABILITY EXCEED THE REPAIR,
REPLACEMENT OR COST OF THE SPECIFIC PRODUCT PURCHASED FROM YESCUSTOMER .
SOME STATES MAY NOT RECOGNIZE A DISCLAIMER OR LIMITATION OF WARRANTIES
AND/OR LIMITATION OF LIABILITY SO THE ABOVE DISCLAIMERS MAY NOT APPLY.
CUSTOMER MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES
THAT VARY FROM STATE TO STATE.
Remedies upon default
Failure of customer to perform its obligations hereunder including,
without limitation payment in full of the purchase price for the
equipment or the insolvency, bankruptcy, assignment for the benefit of
creditors, or dissolution, liquidation, or winding up of the business of
customer shall constitute a default under this agreement, and shall
afford to seller the right to immediately recover the equipment without
notice to the customer in addition to all the remedies of a secured
party under the uniform commercial code of the state of California.
Digital Equipment Corporation
Fujitsu Computer Products
Global Village Communication
HP Special Opportunity
Kurta Input Systems
Network Associates - McAfee
Number Nine Visual Technology
Open Route Networks
Voyetra Turtle Beach, Inc.
Zenith Data Systems
714 454 2441
800 371 2237
408 945 2550
800 272 3623
800 500 7078
800 846 9726
800 622 7464
800 758 0278
425 957 4607
800 800 4272
905 882 2626
800 223 5546
561 241 8088
877 266 6722
415 382 4700
800 276 7746
800 225 2667
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615 872 0770
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800 354 9000
310 782 2600
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800 243 0000
970 635 1000
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301 572 2555
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650 572 2810
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972 278 6100
888 707 6382
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949 788 3600
510 796 6100
562 926 0277
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888 595 2195
516 547 4311
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800 338 9549
800 654 3282
612 937 2121
952 937 2121
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770 724 4000
800 553 7070
800 343 5000
800 747 6249
408 452 1180
508 898 3100
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303 894 8899
573 875 0530
408 945 3100
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781 687 1400
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213 726 0303
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312 329 1601
214 739 1915
800 688 6688
888 368 9633
800 360 7173
914 966 0600
800 922 6635
800 832 4778
613 274 0500
800 GET WYSE
805 376 9200
714 522 9000
800 227 3360
800 LAP TOPS
800 638 3266
800 364 3577
Receive damaged merchandise
you receive damaged merchandise, it is best to REFUSE it back to the
carrier attempting delivery. If you accept the package make sure it is
noted on the carrier's delivery record in order for YesCustomer to file
a damage claim. Save the merchandise and the original box and packing it
arrived in, notify YesCustomer immediately to arrange for a carrier
inspection and a pick up of damaged merchandise.
For your protection, we strongly recommend you fully insure your return
shipment in case of loss or damage. Please use a carrier that is able to
provide you with proof of delivery such as UPS or Fed Ex.
Shipping & Handling
Shipping Time. The time needed to ship merchandise will vary
depending on the shipment's location and the particular time of year. Customers
should expect a 3-5 day delivery time depend on availability of items. Most
computer products it will be ship in 1-3 days!
Shipping Methods. Merchandise will be shipped using Ground Service where
possible. In addition, some items may be shipped directly from the manufacturer
Damaged Shipments. Damaged shipments from handling must be
claimed with the freight carrier. If any cartons are missing or damaged, be sure
to note this on the freight bill. If you notice concealed damage after the
driver has left, keep all the packing and call the freight carrier to return and
inspect the damage and file a claim. We are not responsible for damage caused by
the freight carrier.
Manufacturers Defects. If a product appears to have a manufactures defect,
contact our Customer Service department for instructions. Do not return products
to us without first calling to receive instructions. If an item is to be
returned to us due to manufactures defect, you must first receive a Return
Authorization Number. No packages will be accepted without a Return
Authorization Number written clearly on the package.
Return Merchandise Policy. Permission for any return merchandise must be secured
from our return department. For questions about returning merchandise contact
our Customer Service and ask for our Return Department. The return of
non-defective merchandise, when authorized, may incur 20% re-stocking fee, at
our discretion. No packages will be accepted without a Return Authorization
Number written clearly on the package. No returns will be authorized after 14
days from the receipt of shipment.
Once a return is authorized by our return department you should:
1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of
returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with
a value of over $100.00 should be insured. We can not be held liable for return
merchandise that does not reach our return department.
We will notify you via phone, mail, or e-mail of your refund once we have
received and processed the returned item. You can expect a refund in the same
form of payment originally used for purchase within 14 to 21 business days of
our receiving your return.
We can refund shipping costs only if the return is a result of our error. Your
are responsible for all freight charges on shipments that are refused or
returned with no fault on our part. We are not responsible for incidental or
consequential damages or losses to defective products, errors in shipping your
order, or other errors. The limit of our liability is the replacement cost of
any item you purchase from us.