CompuTec Service Center, Corp.
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Return Policy

Our return policy is simple. If you are not 100% satisfied with your purchase you may return the item/s within 5 days from the date of receipt and we will be glad to issue a store credit for the price of the item/s or make an exchange.

At YesCustomer, we are here to help you resolve a purchase problem as quickly and easily as possible. As long as you meet the terms and conditions that are stated in our return policy you will be able to make an exchange or get store credit. Please note that not all items are covered by our return policy.  Among those brands excluded are products from Apple, Compaq, IBM, Toshiba, Sony, Nikon, Motorola, Nokia, and Hewlett-Packard.

Due to certain manufacturer's, policies and the restrictions placed upon us, the following products may not be exchanged or returned to us under any circumstances. Defective products are repaired and replaced in accordance with these manufacturers' established policies. Please call them directly for details on their specific return policies. Products from the following brands are accepted for repair only: including, but not limited to: Apple, Compaq, IBM, Toshiba, Sony, Nikon, Motorola, Nokia and Hewlett-Packard. YesCustomer. may not accept such returns for exchange, replacement or credit. If you receive a unit that is inoperable FOR ANY REASON, you may contact the manufacturer directly or any authorized service center in your area.

All returns require prior authorization. Returns must be authorized by us within 5 days from the date product was received by customer. Once an authorized return is made, a store credit or an exchange will be provided.

We will replace or repair, at our sole discretion, any product that is deemed defective within five (5) days from the date it was received by customer. After 5 days, the manufacturer's warranty process must be followed.

Shipping charges are non-refundable. Authorized returns must be 100 percent unregistered, complete, and contain all original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories, all promotional items that were included with the shipment,  and any other documentation included with the original shipment.

No credit for returns shipped improperly or missing manufacturer warranty cards and/or promotional items, etc. Credit will not be given since unit/s cannot be sold as new when these items are missing.

Shipping charges on returned items are the customer's responsibility; YesCustomer. Will match the shipping method and pay for shipping on replacement or exchange item(s).

Returns of unopened items and unauthorized returns are subject to 25% restocking fee. Credit will be issued based on Current Market Price (CMP), less a 25% re-stocking fee and shipping charges. Such a credit will only be issued if the item is shipped back not more than five days after it had originally been received by the customer. Opened product is subject to a 35% restocking fee.

Absolutely no refund on any software, cables or installable hardware including, but not limited to: Memory, CPU, Hard drive, Power Supply and Motherboards. ??All products are sold with their respective manufacturer's warranties. Please note: Warranty periods and services vary by manufacturer and product. ??Overseas customers are responsible for all custom release charges and express shipping charges relating to returns.

Please Note: All Asus parts including, but not limited to: Motherboards, Screen's / LCD's, Hard Drive's / SSD's , Batteries and etc .... are final sale. In case of defect we only replace the part. We don't offer refund or return on Asus parts only exchange.

For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as Federal Express or UPS. ??Please note that if the box is opened or the box is marked with writing other than the shipping label, we reserve the right to charge a 35% restocking fee to help offset our loss on the devalued goods. 

Credit will be issued upon inspection of the merchandise.

YesCustomer, will issue a refund (a credit to a customer's credit card account, if that was the method by which the order was originally paid) once the items are received and inspected. Please allow 10-14 days for credit to be given. Every credit card has different posting cycles; please allow 1-2 billing cycles for your credit to appear on your statement.

This policy only applies to Cellular Phones ?Our return policy is simple. If you are not 100% satisfied with your purchase you may return the item/s within 5 days from the date of receipt and we will be glad to issue a store credit for the price of the item/s or make an exchange.

Defective Items Return Policy ?Defective cellular phones can be exchanged only within 14 days from the shipping date. After 14 days, all defective items should be sent to the manufacturer for exchange or repair.

Some unlocked cellular phones only have international warranties and defective units must be sent outside the U.S. for repair or exchange.

Dead-on-arrival merchandise is exchangeable provided that the unit has been used for less than thirty minutes and the request for exchange is made within a period of fourteen days from the date of the original invoice. The item must be in original factory condition including all packaging materials, inserts, manuals, warranty cards (not filled-out), and all accessories.

LIMITATION OF LIABILITY

YESCUSTOMER  shall not be responsible for delays or failures in performance and shall have no liability to purchaser resulting from causes beyond its reasonable control, including but not be limited to acts of God, natural disasters, war, riot, fire, accident, explosion, strikes, or other labor trouble, government acts or omissions, delay or default by subcontractors or suppliers of materials or services, transportation difficulty or shortages in labor, fuel, materials, suppliers, or power at current prices. CCC is not liable for any delay in performance due to unforeseen circumstances or due to cause beyond its control including, but not limited to, acts of government, labor disputes, delay in transportation, and delays in delivery or inability to deliver by CCC's supplier.

We are not liable under any legal theory for consequential or incidental damages arising from shipping delays, system downtime, loss of data or for any loss, damage, or expense arising from product malfunction or defect (including, without limitation, year 2000 non-compliance in any software or hardware). We expressly disclaim all warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. This disclaimer in no way affects the terms of the manufacturer's warranty, if any. Other restrictions may apply.

Seller will in no event be liable for lost profits or other consequential damages even if seller or its representatives have been advised of the possibility of such damages or for any claim against the customer by any other party.

IN NO EVENT SHALL YESCUSTOMER  BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT OR OPPORTUNITY. CUSTOMER'S SOLE AND EXCLUSIVE REMEDY IS STATED IN THE MANUFACTURER'S OR PUBLISHER'S END USER WARRANTY ACCOMPANYING THE PRODUCT. IN NO EVENT SHALL YESCUSTOMER 'S LIABILITY EXCEED THE REPAIR, REPLACEMENT OR COST OF THE SPECIFIC PRODUCT PURCHASED FROM YESCUSTOMER . SOME STATES MAY NOT RECOGNIZE A DISCLAIMER OR LIMITATION OF WARRANTIES AND/OR LIMITATION OF LIABILITY SO THE ABOVE DISCLAIMERS MAY NOT APPLY. CUSTOMER MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.

 

Remedies upon default

Failure of customer to perform its obligations hereunder including, without limitation payment in full of the purchase price for the equipment or the insolvency, bankruptcy, assignment for the benefit of creditors, or dissolution, liquidation, or winding up of the business of customer shall constitute a default under this agreement, and shall afford to seller the right to immediately recover the equipment without notice to the customer in addition to all the remedies of a secured party under the uniform commercial code of the state of California.

 


Manufacturer support


Acculogic 
Acer America 
Adaptec 
Addtron 
Adobe Systems 
Apple Computer 
Artisoft 
Asante Technologies 
Ast Research 
Attachmate 
APC 
ATI Technologies



Belkin 
Boca Research 
Boomrack 
Broderbund Software 
Brother International



CalComp 
Canon 
Casio 
Chase Research 
Cheyenne/Computer Associates 
Cisco Systems 
Claris 
CommerceRoute Inc. 
Compaq Computer 
Computer Associates 
Connectix 
Corel Corporation 
Creative Labs 
Ctx International 
CMS Peripheral



D-Link 
Datastorm Technology 
Deneba Software 
Diamond Multimedia 
Digi International 
Digital Equipment Corporation



Epson 
EIZO Nanao



Farallon 
Fujitsu Computer Products



Global Village Communication 
Goldstar



HP Special Opportunity



Imation 
Intel 
Intuit 
Iomega 
IBM



Kensington 
Key Tronic 
Kingston Technology 
Kodak 
Kramer 
Kurta Input Systems



Lexmark 
Logicube 
Logitech 
Lotus Development



Macromedia 
Mag InnoVision 
Magnavox 
Matrox Graphics 
Maxis 
Maxtor 
McAfee Licensing 
MetaCreations 
Microsoft 
Microtek 
MicroCom 
Mitsubishi Electronics 
Mitsumi Electronics 
Motorola-UDS 
Mouse Systems 
Mustek 
Mylex



Neowave International 
Network Associates - McAfee 
New Media 
Nikon Inc. 
Nortel Networks 
Nortel Networks 
Novell 
Number Nine Visual Technology 
NEC Technologies



Okidata 
Ontrack Software 
Open Route Networks



Packard Bell 
Panasonic 
Peachtree Software 
Pinnacle Micro 
Polaroid 
Princeton Graphics 
Promise Technology 
Proteon 
Psion 
Pure Data



Quantum 
Quark Software 
Quarterdeck



Relisys



Samsung 
Seagate Technology 
Seiko 
Sharp Electronics 
Shiva Corporation 
SimpleTech 
Sony Media 
Summagraphics 
Symantec 
Syquest 
SMC Networks 
SMS



Targus 
Teac America 
Texel-Plextor 
Toshiba 
Trace Affex 
Tripp Lite



UMAX Technologies



ViewSonic 
Visioneer 
VisionTek 
Voyetra Turtle Beach, Inc.



Wacom Technology 
Western Digital 
WordPerfect Corporation 
WYSE Technology



Xircom



Yamaha



Zenith Data Systems

3Com 
3Com 
3M

 


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800 LAP TOPS 
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Receive damaged merchandise

If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for YesCustomer to file a damage claim. Save the merchandise and the original box and packing it arrived in, notify YesCustomer immediately to arrange for a carrier inspection and a pick up of damaged merchandise.

 

For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS or Fed Ex.

 

Privacy Policy


 

Shipping & Handling


Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 3-5 day delivery time depend on availability of items. Most computer products it will be ship in 1-3 days!

Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufactures defect, contact our Customer Service department for instructions. Do not return products to us without first calling to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. For questions about returning merchandise contact our Customer Service and ask for our Return Department. The return of non-defective merchandise, when authorized, may incur 20% re-stocking fee, at our discretion. No packages will be accepted without a Return Authorization Number written clearly on the package. No returns will be authorized after 14 days from the receipt of shipment.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.

2. Write the Return Authorization Number clearly on the box or package.

3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return.

We can refund shipping costs only if the return is a result of our error. Your are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
 


CompuTec Service Center, Corp.
3255 Wilshire Blvd. Suite: 1803
Los Angeles, California  90010
USA
Phone: (213) 736-5250
Toll Free: (213) 736-5298
Fax: (213) 736-5298


For All of Your Computer Needs!
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